Shipping policy
Shipping Policy
1. Packaging and Handling
We take extra care with packaging to ensure your items arrive safely and in excellent condition. All orders are packed with materials that protect the contents during transit. To reduce waste and lessen our environmental impact, we reuse packaging materials that would otherwise be disposed of. We encourage you to find another use for our packaging materials to help reduce waste—Reuse, Reduce, Recycle!
2. Estimated Delivery Times
We provide estimated delivery timeframes at checkout and in your order confirmation email. Please note that these delivery windows are estimates and may vary depending on your location, courier service, and factors outside our control, such as weather or customs delays. If you have questions or concerns about your order’s delivery, feel free to contact us for assistance.
3. Pricing and Taxes
All prices shown on our website include GST (Goods and Services Tax). Shipping costs, if applicable, will be displayed during checkout based on your delivery location. There are no additional customs duties or taxes for deliveries within New Zealand.
4. Order Cancellations and Changes
Please ensure you are certain before placing your order, as we do not accept cancellations or changes for change of mind once an order is placed. All sales are final.
If you contact us before your item has been shipped, we may consider your request for cancellation or changes; however, this is not guaranteed and will depend on the status of the order at the time.
To request a cancellation or change, please contact us promptly with your order details. Once the item has been shipped, changes or cancellations cannot be accepted.
5. Order Tracking and Delivery Issues
Once your order has been shipped, you will receive tracking details via email from the courier. You can use this information to monitor the progress of your delivery.
If you experience any delays or issues with your parcel, you may contact us directly for assistance, or you may choose to contact the courier yourself using the tracking information provided. If you believe your parcel is lost or has not arrived within the expected timeframe, please notify us promptly so we can help resolve the issue as quickly as possible.
6. Customer Support
If you have any questions or need assistance with your order, please feel free to contact us at kev@xoxcollectables.co.nz or through our online Contact Form: https://www.xoxcollectables.co.nz/pages/contact. We aim to provide prompt and helpful support, and we typically respond within 24-48 hours. Your satisfaction is our priority.
7. Privacy and Security
We take your privacy seriously. Personal information you provide, including your name, address, and contact details, is used solely for the purpose of processing and shipping your orders. We share necessary information only with trusted courier services to ensure delivery of your items. We do not sell or share your personal information with third parties beyond what is required to fulfill your order. For more information on how we handle your personal data, please refer to our full Privacy Policy: https://www.xoxcollectables.co.nz/policies/privacy-policy.
8. Additional Notes and Disclaimers
Please note that our shipping policy is subject to change without prior notice. We encourage you to review this policy regularly to stay informed of any updates.
In the event of unforeseen circumstances such as natural disasters, major disruptions, strikes, or other events beyond our control (e.g., global or local shipping delays), delivery times may be affected. We appreciate your understanding and patience during such times.